Business IT Support & Managed IT for the New River Valley
A local IT team in Christiansburg you can actually call. Pay hourly when something breaks, or move to flat monthly managed IT when you're ready. No ticket queue in another state.
Two ways to work with us
On-demand support
Hourly, or a discounted 4-hour block. Response same or next business day. Workstations, Microsoft 365, printers, networking, new-hire setup. No contract required.
Managed IT
Flat monthly helpdesk, monitoring, patching, backups and security. Standard agreement is 12 months with a 60-day out, or month-to-month at a slightly higher rate.
What's included
Local helpdesk
Real humans in Christiansburg, not a call center. Same-day response for most issues.
Business networking
Ubiquiti / Cisco Meraki networks that don't crash when you get busy.
Cybersecurity & endpoint protection
Managed EDR, patching, phishing training, and zero-trust basics — priced for real budgets.
Microsoft 365 & Google Workspace
Setup, licensing, tenant hardening, email deliverability, backup, and shared drive structure.
Backups & disaster recovery
Real 3-2-1 backups you've actually tested, with clear RTO/RPO targets.
Onboarding & offboarding
New hires ready day one, departures locked out cleanly the same day. No forgotten accounts.
Response times
Standard plans: same business day for normal issues, 1 hour for outages. Priority plans add after-hours and weekend coverage.
Who we support
Businesses with 5–75 users: professional services, medical/dental (HIPAA-adjacent workflows), retail, hospitality, and trades.
Frequently asked
What size businesses do you support?▾
Sweet spot is 5–75 users. We support smaller (a 2-person law office) and larger (75+ users across multiple sites) with tailored plans.
Do you replace our IT department or work alongside it?▾
Both. Some clients hire us to be their entire IT function. Others have an internal IT lead and use us as an extension for security, backups, or after-hours coverage.
How fast do you respond?▾
Standard plans: same business day for normal issues, 1 hour for outages. Priority plans include after-hours and weekend coverage.
What if we already have systems in place?▾
Perfect — we do a discovery audit and layer in what's missing rather than rip-and-replace. Vendor changes only when they save you money or reduce real risk.
Do you support HIPAA / compliance-sensitive businesses?▾
Yes — we support HIPAA-adjacent workflows for medical and dental practices, including BAA, secure email, encrypted backups, and audit-ready documentation.
Is there a long-term contract?▾
Standard MSP agreement is 12 months with a 60-day out. Month-to-month available at a slightly higher rate.
Do I need a contract to get business support?▾
No. You can call as needed and pay hourly or by block. If your needs become frequent enough that a fixed monthly plan makes more sense, we'll say so and point you to Managed IT.
Can you help a small business without full managed IT?▾
Yes. Many local shops and offices use us on-demand — a couple hours a month covers most needs. When you outgrow that, we can move you to a fixed monthly plan.
Can you set up a new employee's computer before their first day?▾
Yes — we image the machine, create accounts, install required software, and can have it ready to hand over before the new hire arrives.
Do you support Microsoft 365 and Google Workspace?▾
Yes, for both — mailbox setup, shared calendars and drives, sync troubleshooting, and basic admin console configuration.
Is remote support safe?▾
Yes. We use encrypted remote tools that require you to approve the connection each session. You can watch every action on your screen and end the session with one click.
What areas do you cover on-site?▾
Christiansburg, Blacksburg, Radford, Pulaski, Salem, and most of the New River Valley. Outside the base radius we quote an additional trip fee upfront.