On-Site & Remote Computer Support in the New River Valley
Real people in Christiansburg answering the phone — no call center, no ticket queue purgatory. On-site visits across Blacksburg, Radford, and the NRV, or rapid remote support the same hour.
Serving Christiansburg, Blacksburg, Radford & the New River Valley
- Diagnostic
- $25, credited to repair
- Typical turnaround
- 1–3 business days
- Warranty
- 90 days on parts & labor
Big-box retail tech-counter support means dropping your machine off, waiting a week, and talking to whoever picks up next. That's not us. Aura Tech is a local Christiansburg shop that answers the phone, gets on your machine remotely within the hour when we can, and shows up on-site across the New River Valley when the problem needs hands on hardware.
We support home users, work-from-home professionals, and small businesses up to about 25 seats — Windows, macOS, printers, Wi-Fi, cloud accounts, backups, and everything in between. No contracts required for one-off help. For businesses that want ongoing coverage, see Managed IT.
Why choose a local IT specialist vs. a big-box tech counter →
What's included
Rapid remote support
Secure remote session, usually same-hour on weekdays. You watch what we do and end the session anytime.
On-site visits across the NRV
Christiansburg, Blacksburg, Radford, Pulaski, and surrounding areas. One flat trip fee, no per-mile surcharges.
Windows, macOS & mobile
PC, Mac, iPhone, Android, iPad — we support the whole household or office.
Wi-Fi, printers & peripherals
Router setup, dead-zone fixes, mesh systems, printer sharing, monitors, docks.
Cloud, email & backups
Microsoft 365, Google Workspace, iCloud, Dropbox, OneDrive — set up, migrated, backed up.
No bureaucracy
You get the same person or a two-person team every time. No ticket routing, no upsell scripts.
How it works
- Step 1
Call or book
540-494-4011 or online. We answer in Christiansburg.
- Step 2
Remote first, when possible
If it's software or account-based, we're often on your screen the same hour.
- Step 3
On-site when needed
Hardware, Wi-Fi, or multi-device jobs get a scheduled visit — usually same or next day.
- Step 4
Follow-up notes
Written summary of what we did, what to watch for, and any recommended next steps.
Get a custom quote
Every job is different. Tell us what you need and we'll quote it upfront before any work begins — no surprise fees.
Frequently asked
How fast can you actually help?▾
For remote sessions, most weekday requests get connected within the hour. On-site visits are typically scheduled same-day or next business day depending on load and location.
Do I have to sign a contract?▾
No. One-off help is billed per session or per visit. Contracts are optional and only make sense for businesses that want guaranteed response times — see Managed IT for that.
Is remote support safe?▾
Yes. We use encrypted remote tools that require you to approve the connection each session. You can watch every action on your screen and end the session with one click.
Do you support Macs and iPhones too?▾
Yes — macOS, iPhone, iPad, and Apple Watch alongside Windows and Android. Cross-platform households are our normal.
What areas do you cover on-site?▾
Christiansburg, Blacksburg, Radford, Pulaski, Salem, and most of the New River Valley. Outside the base radius we quote an additional trip fee upfront.
Can you help a small business without full managed IT?▾
Yes. Many local shops and offices use us on-demand — a couple hours a month covers most needs. When you outgrow that, we can move you to a fixed monthly plan.
Rated 5.0 on Google
"Skyler was knowledgeable, professional, and took the time to explain everything in a way that actually made sense. He didn't try to upsell me or use a bunch of technical jargon — just honest advice and quality work. My issue was resolved quickly and pricing was fair. It's great having a local business you can trust for tech support in the New River Valley."
"They created a fantastic logo for NRV Food Fest that captured exactly what I was looking for, and their printing services have been fast, professional, and high quality every time. They've also helped with our computer repairs, getting everything back up and running quickly without the stress."
"Helped me with an image I needed printed to perfection. Really good customer service."
Computer Support across the New River Valley
We serve customers from these communities every week. Pick your town for local details, drive times and pricing.
Related services
Ready when you are
Book online in under a minute, or call and talk to a real person in Christiansburg.