Terms of Service

Last updated: July 15, 2026

These Terms of Service ("Terms") govern your use of the Aura Tech website, booking system, customer portal, and in-shop and on-site repair services (collectively, the "Services"). By using the Services you agree to these Terms.

Services

Aura Tech provides computer, phone, and on-site technology repair, consulting, and installation services in the New River Valley of Virginia. Estimates are provided in good faith; actual pricing may change once a device is diagnosed, and we will notify you before proceeding with additional work.

Bookings and cancellations

Appointments made through our website hold a specific time slot for you. Mobile visits require at least 24 hours advance notice and carry a $35 dispatch fee. If you need to cancel or reschedule, please give us as much notice as possible so we can offer the slot to another customer.

Payments

Payment is due when service is complete unless prepay is required at checkout. Card payments are processed by Stripe; we never store your full card number. Cash and in-store credit are also accepted.

Warranty

Parts we install carry the manufacturer warranty passed through to you. Labor is warrantied for 30 days on the specific repair performed. Physical damage, water damage, or third-party repairs performed after ours will void the warranty on the affected component.

Communications

When you book with us, we use your email and phone number to coordinate the appointment and repair. SMS communications are governed by our SMS Terms, and data handling is described in our Privacy Policy.

Limitation of liability

To the extent permitted by law, Aura Tech's liability for any repair or service is limited to the amount you paid for that repair or service. We are not liable for lost data — please back up your device before service; we can also perform a paid backup on your behalf.

Contact

Aura Tech · Christiansburg, VA · 540-494-4011 · support@auratechit.com