Privacy Policy
Last updated: July 29, 2026
Aura Tech ("we", "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Contact information you provide when booking or requesting service: name, email address, phone number, service address (for mobile visits).
- Device information you provide about the equipment we're servicing: make, model, description of the issue.
- Payment information processed by Stripe. We receive a masked card summary and receipt data — never the full card number or CVV.
- Communication history: SMS and email we exchange with you related to your appointment or repair.
How we use it
- Book, run, and follow up on your appointment or repair.
- Send transactional email and SMS updates (see below).
- Process payments and issue receipts.
- Improve our service and comply with law.
SMS and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. We do not sell, rent, trade, or otherwise disclose mobile phone numbers or SMS opt-in consent to third parties or affiliates for marketing or promotional purposes. Mobile information is used only for the Aura Tech customer-care SMS program described in our SMS Terms. Aura Tech does not conduct affiliate marketing, third-party lead generation, or third-party promotional messaging of any kind.
How you opt in: you provide your mobile number and check the SMS consent box on our booking form at auratechit.com/book, or give verbal consent in-store or on the phone when we create your repair ticket. Consent to receive texts is never a condition of purchase.
Message frequency: Message frequency varies. You should expect roughly 2–8 messages per repair or appointment, and typically no more than 4 messages per month outside of an active service.
Message and data rates may apply. Aura Tech does not charge for SMS, but your mobile carrier's standard messaging rates apply. Reply HELP for help or STOP to opt out at any time.
Service providers
We use service providers for payments, communications, and calendar scheduling only to operate services requested by our customers. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with third parties.
Retention
We keep customer, appointment, and repair records for as long as needed to run the business and meet legal or accounting requirements. You can request deletion of your personal information at any time by emailing support@auratechit.com.
Your choices
- Opt out of SMS by replying STOP.
- Unsubscribe from marketing email through the link in the email.
- Request a copy or deletion of your information by contacting us.
Contact
Aura Tech · Christiansburg, VA · 540-494-4011 · support@auratechit.com